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All of our products are thoroughly tested both functionally and physically prior to shipment. For a copy of your products test records, please email contact@modalai.com with the serial number.

For troubleshooting and software functionality questions, please refer to our forum.

If an issue has occurred and the product is no longer functional follow the steps below to submit an RMA.

Steps for an RMA

1. Please purchase your diagnostic service for either a PCB (such as VOXL or VOXL Flight) or a drone (such as M500 or Seeker)

 

 

 

2. Then complete the form found at https://modalai.com/rma-form and email to rma@modalai.com

3. Then ship your product, clearly labeled with RMA Order Number found in the confirmation email, to:

RMA <Order #>

 

ModalAI, Inc.

10855 Sorrento Valley Rd.

Suite 2

San Diego, CA 92121 

Repair

The RMA diagnostics may result in an additional fee for repair. Please see our Terms and Conditions at https://modalai.com/terms