Home / Terms and Conditions

1. Return & Refund Policy

All of our products are thoroughly tested both functionally and physically prior to shipment. For a copy of your products test records, please email contact@modalai.com with the serial number.

Repair and Diagnostic Fee

If you have an item that is malfunctioning, we can offer diagnostic and repair services for a small fee. Our fee for a diagnostic evaluation is $100 per unit for PCBs (Printed Circuit Boards) and $120 per unit for drones. Each unit typically takes around 2 weeks to be inspected after being received. If the unit is deemed repairable, we can repair the broken unit for a repair fee which typically takes 2-4 weeks after diagnostics have been completed.

Please see https://modalai.com/rma for details on our RMA process.

In the case that the unit is damaged beyond repair, we offer a 50% replacement discount for qualified units. Before we issue the replacement, we ask that you kindly ship the unit to us for inspection to ensure that the unit was not improperly handled or mis-used. Please be sure to exercise proper handling techniques and that you double check all connectors before installation to avoid damage. 

Click here to get started on a return.

Shipping

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are nonrefundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

2. Use at Your Own Risk Disclosure

This website shares our ideas and experiences only. We have built our own robot perception and communications systems and do our best to support our customers with what we've learned and the products we recommend. Therefore, any information on this website is not intended to amount to advice on which you should rely. None of the authors, contributors, administrators, or anyone else connected with ModalAI, Inc. and this website in any way whatsoever, can be responsible for your use of the information contained in or linked from these web pages. Be sure to do your own research and obtain professional advice as needed. 

3. Terms and Conditions

WARNING

By installing propellers and battery you are assuming all liability in operation of a drone or flight controller purchased from ModalAI, Inc.

Unmanned Aerial Systems (drones) are sophisticated, and can be dangerous. Please use caution when using this or any other drone. Do not fly in close proximity to people and wear proper eye protection. Obey local laws and regulations. 

LIMITED WARRANTY - ModalAI, Inc. Products

Who is a "Customer" for purposes of this limited warranty?

If you have purchased a product(s) directly from ModalAI, Inc., you are considered a "Customer" for purposes of coverage under this limited warranty.

Limited Warranty

ModalAI, Inc. warrants that the product(s) will be free from defects in material or workmanship on shipment for a period of 12 months from the date of ModalAI, Inc.’s shipment of the product(s) to you, the Customer. In the event of a defect covered by this limited warranty, ModalAI will, at its option and free of charge to Customer, repair, replace or refund the purchase price paid. MODALAI, INC. MAKES NO OTHER EXPRESS WARRANTIES EXCEPT AS PROVIDED HEREIN, AND ANY AND ALL IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR PARTICULAR PURPOSE SHALL ONLY BE IN EFFECT DURING THE 12 MONTH WARRANTY PERIOD PROVIDED HEREUNDER. MODALAI, INC'S LIABILITY ON ANY WARRANTY CLAIM SHALL BE LIMITED TO THE ACTUAL PURCHASE PRICE PAID. MODALAI, INC. SHALL NOT BE RESPONSIBLE TO CUSTOMER OR ANY THIRD PARTY FOR ANY CONSEQUENTIAL, INCIDENTAL OR INDIRECT DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, LOSS OF DATA, REVENUES, SALES, BUSINESS, GOODWILL OR USE.

What does this limited warranty NOT cover?

ModalAI, Inc. has no obligation to repair, replace, or provide refunds in the following Instances:

  • If Customer did not follow proper electronics handling practices;
  • If the alleged defect arises because Customer has altered or repaired the product(s) without the prior written consent or authorization of ModalAI, Inc.;
  • If Customer did not follow any applicable instructions for proper storage, usage, or maintenance of the product(s); 
  • If Customer has failed to notify ModalAI, Inc. of any defect where the defect should have been reasonably apparent on inspection; or
  • If Customer fails to notify ModalAI, Inc. of the defect within 12 months of ModalAI, Inc. shipment of product(s) to Customer.

This limited warranty does not cover the cost of shipping the defective product(s) to ModalAI, Inc. for repair, or the cost of shipping the repaired or replacement product(s) to you.

Please see https://modalai.com/rma for details on our warranty process.

4. Privacy Policy

We value and respect your privacy, and are committed to protecting it under this Privacy Policy. This Privacy Policy describes the types of information ModalAI Inc. (“Company”, “we,” “us” or “our”) may collect from you (“User,” “you,” or “your”) or that you may provide through communications with us or other third parties, or when you use or access the website www.modalai.com (the “Website”) (collectively the “Services”). Please read this Privacy Policy carefully to understand our policies and practices for collecting, using, maintaining, protecting and disclosing your information.

By accessing or using the Services, you agree to this Privacy Policy, including the collection, use and sharing of your information as described herein. If you do not agree with our Privacy Policy, you must not access or use the Services. This Privacy Policy does not apply to information collected by us offline or through any other means, or by any other website, app or third party, including through any application or content that may link to or be accessible from the Services.

CHANGES TO OUR PRIVACY POLICY  

We may revise this Privacy Policy from time to time. We shall notify you when such updates are made, and all changes are effective immediately when we post them. The date the privacy policy was last revised is identified at the top of the page. You are responsible for ensuring we have an up-to-date active and deliverable email address for you, and for periodically visiting our Services and this Privacy Policy to check for any changes. Your continued use of the Services after we make changes is deemed to be acceptance of those changes, so please check the policy periodically for updates.

INFORMATION YOU PROVIDE 

User Information: Information you provide to us on or through the Services may include: 

  • Information you provide while ordering services, including your name, phone number, email address, payment information, country, age, profile name, occupation, level of education, personal interests, company affiliation, or other information by which you may be identified (“personal information”).
  • Information you provide by filling in forms on the Services, email distribution lists, newsletter sign-ups, surveys, posting materials, or typing search queries.
  • Information you provide when you contact customer support or report a problem with the Services, including your email address, and records and copies of such correspondence.
  • You may be required to provide financial information before participating in any purchases or sales that are available through the Services, and details to fulfill the transaction.

User Contributions: You also may provide information to be posted, submitted, published, displayed or transmitted (“posted”) on public areas of the Services, or to other users of the Services or third parties (collectively, “User Contributions”). Your User Contributions are posted and transmitted at your own risk. Please be aware that no website security measures are perfect or impenetrable. Additionally, we cannot control the actions of other users with whom you may share your User Contributions. Therefore, we cannot and do not guarantee that your User Contributions will not be viewed by unauthorized persons.

INFORMATION WE COLLECT AUTOMATICALLY

Types of Information: As you navigate through and interact with our Services, we may use automatic data collection technologies to collect certain information related to your usage, diagnostic and performance reports, including:

  • Usage: Details of your visits to our Services, including traffic data, usage details, location data, online status, log files and other communication data and the resources that you access and use on the Services.
  • Devices & Connection: Information about your computer, device and Internet connection, including your IP address, hardware model, operating system and browser type, and mobile network information.

Types of Technology: The information we collect automatically is aggregated and statistical data and does not include personal information, however we may maintain it or associate it with personal information we collect in other ways or receive from third parties. Technologies we use to collect data automatically may include: 

  • Analytics Tracking: Pages of the Services may contain tracking codes that permit the Company to count users who have visited those pages, and for other related website statistics (for example, tracking visits to certain content, site performance and page speed, and search terms used to find the Services.
  • Cookies: A cookie is a small file placed on your device when you use the Services, and is used to remember your choices and preferences, or track your usage on the Services. You may refuse to accept browser cookies by activating the appropriate setting on your browser. However, if you disable or refuse cookies, some parts of the Services may be inaccessible or not function properly.

THIRD-PARTY INFORMATION

Third-Party Providers: We may work with third-party service providers to help improve our Services. When you interact with third-party providers, you may be providing information directly to the third party. For example, you may communicate post information through third-party social media, or communicate with third parties regarding orders, transactions, updates or marketing relating to your use of the Services. We endeavor to work with payment processors that encrypt payment transactions with SSL or other comparable security technology, however we cannot, and do not, verify the security methods implemented or maintained by such third-parties.

Use of Information by Third Parties: We do not control third parties’ tracking technologies or how they may be used. The information they collect may be associated with your personal information or they may collect information, including personal information, about your online activities over time and across different websites and other online services. Please note that when you use third-party services, their own terms of use and privacy policies will govern your use of their services. If you have any questions about such policies, you should contact the responsible provider directly.

HOW WE USE YOUR INFORMATION  

Purposes: Collecting this information helps us improve our Services and deliver a better, more personalized experience, by enabling us to: 

  • Store information about your preferences, allowing us to customize our Services according to your individual interests, and recognize you when you return to the Services.
  • Present, improve, fix, troubleshoot, customize and analyze our Services and its contents.
  • Estimate our audience size and usage patterns, lead generation sources, and improve performance and speed of the website and our Services.
  • Carry out our obligations, and enforce our rights under our Terms of Use and Privacy Policy, including to investigate any violations of our Terms, or other suspicious activity.
  • Provide you with notices and updates about your account, expiration and renewal notices, updates to the Terms of Use or Privacy Policy, changes to the Services.
  • To communicate with you when you contact us, and provide you with information that you request from us.
  • To facilitate purchases and sales through the services, and to communicate with you regarding purchase or sales transactions you enter into or which are available through the Services.
  • To fulfill any other purpose for which the information is provided, or for any other purpose with your consent.
  • Contact you about goods or services that you may be interested in. If you do not want your information used for this purpose, you may opt-out by clicking on the unsubscribe link provided at the bottom of all email communications, or by submitting a request to us at contact@modalai.com.

DISCLOSURE OF INFORMATION  

Aggregated Data: We may disclose aggregated information (statistical data that does not identify any individual) about our users without restriction.

Company Disclosure: We may disclose personal information that we collect or you provide:  

  • To buyers or other successors in the event of a merger, divestiture, restructuring, reorganization, dissolution or other sale or transfer of some or all of Company’s assets, in which personal information held by the Company about our Services users is among the assets transferred.
  • To subsidiaries, affiliates, contractors, service providers and other third parties we use to support our business, and who are bound by contractual obligations to keep personal information confidential and use it only for the purposes for which we disclose it to them.
  • If we reasonably believe disclosure is necessary or appropriate to enforce our Terms of Use, protect the rights, property, or safety of the Company, our customers or others. This includes exchanging information with other companies and organizations for the purposes of fraud protection, credit risk reduction, billing and collection purposes.
  • To comply with any court order, law or legal process, including to respond to any government or regulatory request.
  • To fulfill the purpose for which you provide it, or any other purpose disclosed by use with you provide the information.
  • For any other purpose with your consent.

MANAGING YOUR INFORMATION  

Privacy Settings: To request access to, correct or delete any personal information that you have provided to us, you may send us an email at contact@modalai.com. We may not accommodate a request to change information if we believe the change would violate any law or legal requirement or cause the information to be incorrect.

Information Deletion: If you delete your User Contributions from the Services, copies of your User Contributions may remain viewable in cached and archived pages, or might have been copied or stored by other Services users.

‌DATA SECURITY 

We, or through third-party service providers, have implemented measures designed to secure your personal information from accidental loss and from unauthorized access, use, alteration and disclosure. Unfortunately, the transmission of information via the Internet is not completely secure. Although we do our best to protect your personal information, we cannot guarantee the security of your personal information transmitted to our Services. Any transmission of personal information is at your own risk. We are not responsible for circumvention of any privacy settings or security measures contained on the Services.

The safety and security of your information also depends on you. Where we have given you (or where you have chosen) a password for access to certain parts of our Services, you are responsible for keeping this password confidential. We ask you not to share your password with anyone. We urge you to be careful about providing information in public areas of the Services like messaging threads. The information you share in public areas may be viewed by any user of the Services.

GEOGRAPHIC RESTRICTIONS

The owner of the Services is based in the state of California in the United States (“U.S.”). Users located anywhere outside of the U.S. should be aware that information you provide will be transferred to, processed and stored in the U.S. By using the Services you consent to this transfer, processing and storage of information in the U.S. If you access the Services from outside the U.S. you do so at your own risk and are responsible for compliance with local laws.

We make no claims that the Services or any of its content is accessible or appropriate outside of the U.S., and we reserve the right to limit our Services in any country. The data protection laws in the U.S. may differ from those of the country in which users are located and personal information may be subject to access requests from governments, courts, or law enforcement in the U.S. according to laws of the U.S. Our services are not intended for use in any country where such use would violate local law or would subject us to the laws or regulations of another country.

You agree to not download or use the Services if you are located in a restricted country, if you are listed on any U.S. or non-U.S. restricted-parties list, or for any reason prohibited by export and trade laws, and you agree not to disguise your location through IP proxy or other methods. You agree to not, directly or indirectly, export, provide or otherwise transfer our Services to any individual, entity prohibited by export and trade laws, to anyone on U.S. or non-U.S. government restricted parties’ lists, or for any purposes prohibited by export and trade laws, including nuclear, chemical or biological weapons, or missile technologies without the required government authorizations. 

CHILDREN UNDER THE AGE OF 18  

The Services are not intended for children under 18 years of age. No one under age 18 may provide any personal information on the Services, and we do not knowingly collect personal information from children under 18. If you are under 18, do not use or provide any information on the Services, or on any of its features, do not make any purchases through the Services, request any Services from us, or provide any information about yourself to us. If we learn we have collected or received personal information from a child under 18 without verification of parental consent, we will delete that information. If you believe we might have any information from or about a child under 18, please contact us at: contact@modalai.com.

YOUR QUESTIONS & COMMENTS

We always welcome any feedback you may have about ModalAI Inc. or our policies. To ask questions or comment about this Privacy Policy and our privacy practices, please contact us by email at contact@modalai.com, or by mail at:

ModalAI Inc.

10855 Sorrento Valley Rd #2

San Diego, CA 92121